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Frequently Asked Questions

Please consult the appropriate section below for more information :

What are your postage rates?
You can view our Postage and Shipping Rates here.
How do I download my purchased PDFs?

We will email your purchased PDF files to you, but if you need to obtain another copy of the file(s) please login to your account, where you will find a My PDFs link which will enable you to send the file(s) to yourself via email.

Karnac pdfs are digitally 'watermarked' to identify them as your personal property. They are for personal use only and cannot be shared, sold or distributed to any third parties.

How do I return incorrect or damaged goods?
If you have bought a book online and would like to return it, you can do so by returning the item to our mail order department or in person at any of our stores. All you need is the book and your Karnac Books receipt. As long as it is in the condition in which it was received, we will willingly exchange it or give you a Karnac Books credit note to match the value of the book on the receipt. The value of this credit will be deducted from the value of your next order.

* If the book is damaged when you receive it, we will fully refund your credit/debit card to match the value of the book on the receipt, including the postage.

Contact Address
Aeon Games,
118 Finchley Road,
London,
NW3 5HT,
UK
How do I return unwanted purchases?
If you have bought a book online and would like to return it, you can do so by returning the item to our mail order department or in person at any of our stores. All you need is the book and your Karnac Books receipt. As long as it is in the condition in which it was received, we will willingly exchange it or give you a Karnac Books credit note to match the value of the book on the receipt. The value of this credit will be deducted from the value of your next order.

* Please note that Aeon Games cannot refund postage.

Contact Address
Karnac Books,
118 Finchley Road,
London,
NW3 5HT,
UK
How do I unsubscribe from your newsletter?
You can Unsubscribe from our newsletter here.
What are your Terms and Conditions?
You can view our Terms and Conditions here.
What is your Security and Privacy Policy?
You can view our Security and Privacy Policy here.
Is your website secure?
Karnac Books uses Secure Socket Layer (SSL) to protect your credit/debit card information and assist your shopping experience. However, any losses incurred or sustained by customers who transmit information by means of email or other internet link shall be borne solely and exclusively by that customer and in no event shall any such losses in whole or in part be borne by Karnac Books. If you are using a public computer, you must sign out when you have finished shopping.

If you discover that goods have been ordered using your credit/debit card by someone not authorised to do so, Karnac Books will refund to you the money it receives provided that:
(a) you inform your credit/debit card company and Karnac Books of the unauthorised purchase as soon as you discover it; and
(b) you co-operate with your credit/debit card company, Karnac Books and, if necessary, the police in relation to the unauthorised use.
What is your cookie policy?
You can view our full Cookie Policy here.
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